-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Laser Jet Pro MFP M479fdw paper jam with labels- every time

Create an account on the HP Community to personalize your profile and ask a question
01-12-2024 08:58 PM - edited 01-14-2024 10:40 AM
I have the HP LaserJet Pro MFP M479fdw printer and I can print a full sheet of Avery large (2") address labels with no problem, but I can't print on full sheet label paper where it's just one giant or 2 large (half sheet) labels (like you'd use for a UPS shipment). I've tried changing the settings to glossy, matte, thin paper, thick paper- every single time it jams. It will come out the finished about 2" and stop. I open the back and the bottom half of the page is all crumpled. I don't understand why one paper works and the other doesn't. Please help!
01-14-2024 10:35 AM
The problem may be that once the label is removed, the area where the label was is much flimsier and slippery and feed rollers are likely slipping. Re-feeding labels is never recommended on LaserJet pritners because of the high risk of labels separating from the carrier sheet when fed the second time and wrapping around the fuser which then requires major disassembly of the printer to remove the label and hopefully not damaging the fuser.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
01-14-2024 10:41 AM
To be clear, I'm not talking about reusing a label sheet, I'm talking about a full eight and a half by 11 sheet of paper that has two giant labels on it for shipping, those sheets will not feed through my printer.