• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎02-25-2022 04:53 AM - edited ‎02-25-2022 04:55 AM

HP Recommended

 

I have a Laser M712 that keeps jamming paper in the fuser unit - the jammed pages in the fuser unit are solid/shiny black so I was originally thinking there could be a toner issue.

 

I have 2 x M712 printers and if I switch the suspect Fuser and the suspect toner to the working printer then all is fine in that printer.

 

Any ideas what could have gone wrong with the suspect unit, does something need cleaning and what, would cause paper jam in the exit of the fuser unit when the fuser works good in a different printer?

Is there a corona wire in this printer or something else that might need cleaning.

 

 

Many Thanks

Category:
1 person had the same question
1 REPLY 1

‎02-25-2022 09:03 AM

HP Recommended

Could be a bad cartridge drive or a bad HVPS or DC controller. Also make sure there are no bad contacts for the cartridge. Fuser will not cause all black pages, but heavy toner can cause jams in fuser because the paper sticks to it due to toner load.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.