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04-11-2022 07:31 AM
Every time I try to print onto anything other than regular a4 plain paper I get a message to say there is a paper jam. I always change the settings accordingly but it just won't have it. I have good quality card stock but it doesn't want to work.
Is there something wrong with my printer? According to the specifications it should accept card, or heavy paper upto 200gsm but always fails.
04-15-2022 10:22 AM
Welcome to the HP Support Community! I'd like to help!
I see you are experiencing Paper Jam issues with the HP Laser Printer.
I have a few recommendations
- Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The following steps apply to both real and false paper jams. Click on this link https://support.hp.com/ie-en/document/c06214665
- Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Clean the rollers inside the printer, and then try to print again. Turn off the printer, and then disconnect the power cord.
Hope this helps! Keep me posted.
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