• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
HP Recommended
Linux

HPLIP version: 3.22.2

OS: Arch Linux 64-bit

Connection: USB

Hello everyone

 

A long time ago I bought a LaserJet P2055d printer and it has worked fine until a week ago, when it started jamming after every print. I tried everything from reinstalling HPLIP and CUPS to physically cleaning the printer and I even tried it on Windows, but the issue still persists. I try printing the document, the text "Printing Document" appears on the printer screen. Then it prints one page perfectly fine, only to jam on the next one. Now the text is "Jam in cartridge area" "Open door and clear jam". So I do exactly what the printer says, and after it initializes I try printing again. Same issue. I have also noticed, that if I'm for example printing a document with 2 pages (simplex), it always prints the first one fine, jams on the other, but there is almost always another page in the feeder. Weird. At first I thought it was the toner cartridge, since something similar happened to a friend of mine when his cartridge was low, so I bought a new one (the old one was nearly empty already). Same issue. I usually have no problem solving software issues, but this seems like a hardware problem. Could it be?

 

Feel free to ask me more questions.

Thank you for any help 🙂

1 REPLY 1
HP Recommended

On a printer this old it is possible that the pickup solenoid is sticking. Usually you can hear the pickup roller make extra rotations when feeding. There are many videos on YouTube on how to fix this issue. A worn pickup roller can also cause feeding issues.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.