LaserJet complaint

[EdoftheNotch]

We had great, great!, HP Laserjet printers for many years.  Workhorses.  Though we're a relatively small business, we used those printers all the time and one of their uses was to print cardstock for our dinner bills and registration cards and the like.  We had both printers for at least 10 years each.

So I bought what I thought was a reasonable replacement. But it couldn't handle the card stock.  I was shocked and eventually got a refund, in the form of certificates.  I just assumed that I'd made the wrong choice and needed to find a laserjet that could handle that weght paper.

Lo & behold, there is NO HP laerjet that can print cardstock anymore! Why?  Did you find a way to save money by diminishing the capacity of printers to handle heavier weight stock?

I am beyond disappointed.

[Valsimot]

The HP still has a laser printer that supports cardstock, actually, it has several models.

What was the previous printer model you used?

[EdoftheNotch]

Valsimot,

I found one, too!

I ordered an HP LaserJet Enterprise M507n.

I spent almost 5 hours on the phone w/ support trying to get satisfaction because the HP printer we had recently purchased could not handle cardstock.  All of the support folks I talked to were pleasant and seemed to know what they were talking about but I was shunted from one person to another, eventually sent to Canada and then the call was dropped!

HP eventually took back the printer that couldn't handle the cardstock and I am looking forward to the 507.

HP needs to do a better job with training their support people or, at least, upgrading the information that the support folks have access to.  I have more than one transcript saying that there are no HP printers that can handle cardstock.

Thanks for your reply.

[Alden4 · Accepted solution]

Hi @EdoftheNotch,

Welcome to the HP support community.

Provide the printer model number or the product number for further assistance.

Here is the link to find the product number:- Click here

^ Alden4
HP Support