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Sounds like either your pickup roller or separation pad is worn, or the pickup solenoid is sticking. Remove the paper tray and look at the grey roller located in the top front of the paper tray cavity. I should be a consistent color and have small fingerprint like ridges on it. If it is smooth it needs to be replaced.
A sticking solenoid will cause the printer to make extra pickup rotations as well and really the best way to determine that is to remove the side panel and manually operate the solenoids to see if the stick in one position or the other. There are numerous videos on Youtube on servicing the solenoid on the pickup assemblies of HP printers.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
HP Recommended
Sounds like either your pickup roller or separation pad is worn, or the pickup solenoid is sticking. Remove the paper tray and look at the grey roller located in the top front of the paper tray cavity. I should be a consistent color and have small fingerprint like ridges on it. If it is smooth it needs to be replaced.
A sticking solenoid will cause the printer to make extra pickup rotations as well and really the best way to determine that is to remove the side panel and manually operate the solenoids to see if the stick in one position or the other. There are numerous videos on Youtube on servicing the solenoid on the pickup assemblies of HP printers.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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