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‎01-17-2023 01:18 PM

HP Recommended
Product: Laserjet Pro MFP M426fdn
Operating System: Microsoft Windows 10 (64-bit)

My Laserjet Pro MFP M426fdn paper tray 2 does not recognize paper loaded. The printer reports "Load paper. HP recommends ColorLok papers for best printing results."

 

Could it be as simple as buying a new paper tray? Is there a faulty sensor?

 

I updated the printer with the latest firmware and I did a hard reset.

 

The printer works well printing from paper tray 1 (manual feed),

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-18-2023 06:29 PM

HP Recommended

There is a sensor in the paper tray that was problematic on earlier models and would require replacement

At rest the sensor should sit in the middle and when moved forward or backwards return automatically to the center position. Part number is RM2-5375-000CN

Repairatrooper_0-1674091710643.png

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

1 person found this reply helpful
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2 REPLIES 2

‎01-18-2023 06:29 PM

HP Recommended

There is a sensor in the paper tray that was problematic on earlier models and would require replacement

At rest the sensor should sit in the middle and when moved forward or backwards return automatically to the center position. Part number is RM2-5375-000CN

Repairatrooper_0-1674091710643.png

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
Was this reply helpful? Yes No

‎01-19-2023 02:02 PM

HP Recommended

Bingo! I see the part is defective. Thanks for your help.

1 person found this reply helpful
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