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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Lazer Jet PRO M251nw

Create an account on the HP Community to personalize your profile and ask a question
04-12-2024 01:09 PM
I was trying to print to my printer after receiving two emails. The printer said there was a paper jam. I took out the paper tray as it instructed and opened the back door of the printer. While feeling around back there I felt some plastic. I found an edge and tried to pull upon it. It came out a ways and then snapped off. I tried again and again and the same thing happened and now the printer is a brick! Is there somewhere local I can take it to have a tech look at it and repair the darn thing?
04-15-2024 07:20 AM
Hi @123stooge,
Welcome to the HP Support Community
This needs one-on-one interaction hence I'm sending a private message to assist you with the next action.
Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.
I hope this helps! Keep me posted.
Alden4
HP Support
HP Support Community Moderator