02-27-2023 02:41 AM
HP ENVY 7830 photo printer - A load paper message appears on my HP Smart App. The paper tray is full. The printer can print reports on the status of the printer and copy documents but will not print due to error message.
03-02-2023 03:39 AM
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I'd like to help!
Perform the steps from this document here and see how it goes.
Update the firmware.
Hope this helps! Keep me posted for further assistance.
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