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HP Recommended
HP ENVY Photo 7830 All-in-One Printer

HP ENVY 7830 photo printer - A load paper message appears on my HP Smart App. The paper tray is full. The printer can print reports on the status of the printer and copy documents but will not print due to error message. 

1 REPLY 1
HP Recommended

Hi @IanBro,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Perform the steps from this document here and see how it goes. 

 

Update the firmware.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.