Load paper

[Deepsdani]

Load Paper on tray error. Printer has become unreliable. Doesn't take in the paper despite the tray being completely loaded. Gives an error. I have the HP Deskjet Ink Advantage 5085 All-in-one Printer. 

[Sneha_01]

Hi @Deepsdani,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

During a print, copy, or scan job, the printer does not feed paper from the paper tray. The printer might make noises as though it is printing, but no paper moves through it. A Load Paper in Tray displays on the printer control panel or an Out of Paper message displays on the computer.

Step 1: Check the paper, and then reload it

• Paper feed issues might result from using ripped, dusty, curled, wrinkled, or bent paper. The quality of the paper can also make a difference. Use these guidelines to help avoid the issue.
• Use only good quality paper that meets printer specifications.
• Store all paper in a dry, cool place. Paper feed issues occur more often in humid environments.
• Do not print on paper that is already printed. The dampness of the ink can cause the paper to stick together.
• Wait for the printer to complete a job or to display a Load Paper in Tray message before you load more paper.
• Before you load paper in the paper tray, make sure the paper is neatly stacked and in good condition, and the paper path and tray are free from obstructions.
• Open the input tray door, and then pull it toward you to extend the input tray.
• Remove any paper from the paper tray.
• Remove any severely bent, wrinkled, or torn paper from the stack.
• Check for obstructions inside the paper tray. Make sure nothing blocks the paper from engaging with the rollers. Even small pieces of paper can cause paper feed issues.
• With both hands, hold the stack of paper, and then tap the bottom edge of the stack on a flat surface so that the stack is even on all sides.
• Push the stack into the tray until it stops.
• Slide in the paper width guides until they touch the edges of the stack of paper.
• Do not push in the guides so tightly that they bind against the paper.
• Push the input tray into the printer.
• The printer control panel displays the paper size loaded.
• If the paper size loaded does not match what is displayed, touch Modify, select your paper size and type, and then touch Done.
• If the paper size is correct, touch OK.
• Try to print. If the issue persists, continue to the next step.

Step 2: Clean the paper rollers underneath the printer

• Clean the paper rollers underneath the printer.
• Turn off the printer, and then disconnect any cords connected to the printer, such as the power cord and USB cable.
• Turn the printer on its side to access its underside (base).
• Lightly dampen a lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth.
• Press the cloth against the rollers inside the printer, and then rotate the rollers upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.
• Allow the rollers to dry completely (approximately 10 minutes).
• Close the paper tray, and then set the printer upright.
• Reconnect the power cord and any other cables to the rear of the printer, and then turn on the printer.
• Try to print. If the error persists, continue to the next step.

Step 3: Clean the paper rollers inside the ink cartridge access area

• Clean the paper rollers inside the ink cartridge access area.
• Turn off the printer, and then disconnect the power cord.
• Push in the output tray, if necessary.
• Gently grasp the handles on either side of the printer, and then raise the ink cartridge access door until it locks into place.
• Allow the rollers to dry (approximately 10 or 15 minutes).
• Locate the paper path cover in the area behind the ink cartridge access area.
• To remove the paper path cover, pinch the tabs together, and then lift up.

Pinch the tabs together:

• Lightly dampen a lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth.
• Press the cloth against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.
• Allow the rollers to dry (approximately 10 or 15 minutes).
• Replace the paper path cover.
• Close the ink cartridge access door.
• Pull out the output tray, and then lift the output tray extender.
• Reconnect the power cord and any other cables to the rear of the printer, and then turn on the printer.
• Try to print. If the error persists, continue to the next step.

Step 4: Reset the printer: Sometimes an error persists even though there is no paper feed issue. Reset the printer, and then try to print.

• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.
• Try to print. If the error persists, continue to the next step.

Step 5: Service the printer

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support