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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Load paper

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03-07-2024 04:44 AM - edited 03-07-2024 04:44 AM
Load Paper on tray error. Printer has become unreliable. Doesn't take in the paper despite the tray being completely loaded. Gives an error. I have the HP Deskjet Ink Advantage 5085 All-in-one Printer.
03-09-2024 11:23 AM
Hi @Deepsdani,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
During a print, copy, or scan job, the printer does not feed paper from the paper tray. The printer might make noises as though it is printing, but no paper moves through it. A Load Paper in Tray displays on the printer control panel or an Out of Paper message displays on the computer.
Step 1: Check the paper, and then reload it
- Paper feed issues might result from using ripped, dusty, curled, wrinkled, or bent paper. The quality of the paper can also make a difference. Use these guidelines to help avoid the issue.
- Use only good quality paper that meets printer specifications.
- Store all paper in a dry, cool place. Paper feed issues occur more often in humid environments.
- Do not print on paper that is already printed. The dampness of the ink can cause the paper to stick together.
- Wait for the printer to complete a job or to display a Load Paper in Tray message before you load more paper.
- Before you load paper in the paper tray, make sure the paper is neatly stacked and in good condition, and the paper path and tray are free from obstructions.
- Open the input tray door, and then pull it toward you to extend the input tray.
- Remove any paper from the paper tray.
- Remove any severely bent, wrinkled, or torn paper from the stack.
- Check for obstructions inside the paper tray. Make sure nothing blocks the paper from engaging with the rollers. Even small pieces of paper can cause paper feed issues.
- With both hands, hold the stack of paper, and then tap the bottom edge of the stack on a flat surface so that the stack is even on all sides.
- Push the stack into the tray until it stops.
- Slide in the paper width guides until they touch the edges of the stack of paper.
- Do not push in the guides so tightly that they bind against the paper.
- Push the input tray into the printer.
- The printer control panel displays the paper size loaded.
- If the paper size loaded does not match what is displayed, touch Modify, select your paper size and type, and then touch Done.
- If the paper size is correct, touch OK.
- Try to print. If the issue persists, continue to the next step.
Step 2: Clean the paper rollers underneath the printer
- Clean the paper rollers underneath the printer.
- Turn off the printer, and then disconnect any cords connected to the printer, such as the power cord and USB cable.
- Turn the printer on its side to access its underside (base).
- Lightly dampen a lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth.
- Press the cloth against the rollers inside the printer, and then rotate the rollers upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.
- Allow the rollers to dry completely (approximately 10 minutes).
- Close the paper tray, and then set the printer upright.
- Reconnect the power cord and any other cables to the rear of the printer, and then turn on the printer.
- Try to print. If the error persists, continue to the next step.
Step 3: Clean the paper rollers inside the ink cartridge access area
- Clean the paper rollers inside the ink cartridge access area.
- Turn off the printer, and then disconnect the power cord.
- Push in the output tray, if necessary.
- Gently grasp the handles on either side of the printer, and then raise the ink cartridge access door until it locks into place.
- Allow the rollers to dry (approximately 10 or 15 minutes).
- Locate the paper path cover in the area behind the ink cartridge access area.
- To remove the paper path cover, pinch the tabs together, and then lift up.
Pinch the tabs together:
- Lightly dampen a lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth.
- Press the cloth against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.
- Allow the rollers to dry (approximately 10 or 15 minutes).
- Replace the paper path cover.
- Close the ink cartridge access door.
- Pull out the output tray, and then lift the output tray extender.
- Reconnect the power cord and any other cables to the rear of the printer, and then turn on the printer.
- Try to print. If the error persists, continue to the next step.
Step 4: Reset the printer: Sometimes an error persists even though there is no paper feed issue. Reset the printer, and then try to print.
- With the printer turned on, disconnect the power cord from the printer.
- Unplug the power cord from the power source.
- Wait 60 seconds.
- Reconnect the power cord to a wall outlet and to the printer.
- Try to print. If the error persists, continue to the next step.
Step 5: Service the printer
I hope this helps.
Take care and have a good day.
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Rachel571
HP Support
Sneha_01- HP support