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HP DeskJet Ink Advantage 5085 All-in-One Printer

Load Paper on tray error. Printer has become unreliable. Doesn't take in the paper despite the tray being completely loaded. Gives an error. I have the HP Deskjet Ink Advantage 5085 All-in-one Printer. 

1 REPLY 1
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Hi @Deepsdani,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

During a print, copy, or scan job, the printer does not feed paper from the paper tray. The printer might make noises as though it is printing, but no paper moves through it. A Load Paper in Tray displays on the printer control panel or an Out of Paper message displays on the computer.

Step 1: Check the paper, and then reload it

  • Paper feed issues might result from using ripped, dusty, curled, wrinkled, or bent paper. The quality of the paper can also make a difference. Use these guidelines to help avoid the issue.
  • Use only good quality paper that meets printer specifications.
  • Store all paper in a dry, cool place. Paper feed issues occur more often in humid environments.
  • Do not print on paper that is already printed. The dampness of the ink can cause the paper to stick together.
  • Wait for the printer to complete a job or to display a Load Paper in Tray message before you load more paper.
  • Before you load paper in the paper tray, make sure the paper is neatly stacked and in good condition, and the paper path and tray are free from obstructions.
  • Open the input tray door, and then pull it toward you to extend the input tray.
  • Remove any paper from the paper tray.
  • Remove any severely bent, wrinkled, or torn paper from the stack.
  • Check for obstructions inside the paper tray. Make sure nothing blocks the paper from engaging with the rollers. Even small pieces of paper can cause paper feed issues.
  • With both hands, hold the stack of paper, and then tap the bottom edge of the stack on a flat surface so that the stack is even on all sides.
  • Push the stack into the tray until it stops.
  • Slide in the paper width guides until they touch the edges of the stack of paper.
  • Do not push in the guides so tightly that they bind against the paper.
  • Push the input tray into the printer.
  • The printer control panel displays the paper size loaded.
  • If the paper size loaded does not match what is displayed, touch Modify, select your paper size and type, and then touch Done.
  • If the paper size is correct, touch OK.
  • Try to print. If the issue persists, continue to the next step.

Step 2: Clean the paper rollers underneath the printer

  • Clean the paper rollers underneath the printer.
  • Turn off the printer, and then disconnect any cords connected to the printer, such as the power cord and USB cable.
  • Turn the printer on its side to access its underside (base).
  • Lightly dampen a lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth.
  • Press the cloth against the rollers inside the printer, and then rotate the rollers upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.
  • Allow the rollers to dry completely (approximately 10 minutes).
  • Close the paper tray, and then set the printer upright.
  • Reconnect the power cord and any other cables to the rear of the printer, and then turn on the printer.
  • Try to print. If the error persists, continue to the next step.

Step 3: Clean the paper rollers inside the ink cartridge access area

  • Clean the paper rollers inside the ink cartridge access area.
  • Turn off the printer, and then disconnect the power cord.
  • Push in the output tray, if necessary.
  • Gently grasp the handles on either side of the printer, and then raise the ink cartridge access door until it locks into place.
  • Allow the rollers to dry (approximately 10 or 15 minutes).
  • Locate the paper path cover in the area behind the ink cartridge access area.
  • To remove the paper path cover, pinch the tabs together, and then lift up.

Pinch the tabs together:

  • Lightly dampen a lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth.
  • Press the cloth against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.
  • Allow the rollers to dry (approximately 10 or 15 minutes).
  • Replace the paper path cover.
  • Close the ink cartridge access door.
  • Pull out the output tray, and then lift the output tray extender.
  • Reconnect the power cord and any other cables to the rear of the printer, and then turn on the printer.
  • Try to print. If the error persists, continue to the next step.

Step 4: Reset the printer: Sometimes an error persists even though there is no paper feed issue. Reset the printer, and then try to print.

  • With the printer turned on, disconnect the power cord from the printer.
  • Unplug the power cord from the power source.
  • Wait 60 seconds.
  • Reconnect the power cord to a wall outlet and to the printer.
  • Try to print. If the error persists, continue to the next step.

Step 5: Service the printer

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Rachel571 

HP Support

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Sneha_01- HP support
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