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01-29-2022 01:48 PM
My M375 Laserjet suddenly developed a problem with feeding paper and completing a print. If I send a test page from the computer it prints it fine. When I then try to send any other print job, or try to copy from the palten, it goes into a cycle where you can hear it turn on and try to draw paper from the tray. It fails to draw the paper and goes into a cycle of continually turning on, trying to draw paper and then cutting off. There is plenty of paper in the tray and no appearant blockages. I used the printer diagnostic tool from the website which reported no problem. I uninstalled and reinstalled the driver and still the same problem. Anyone else out there seen this type of problem?
01-31-2022 03:50 PM
I would check the condition of the pickup roller to see if it is dirty or worn. It should have a consistent colored surface with tiny fingerprints on it. Use the instructions here https://www.metrofuser.com/post/accessing-secondary-service-mode-to-change-pickup-roller-hp to rotate the roller so you can see the whole surface. If badly worn you may need to replace it.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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