M451dw - paper jam when printing multipage documents

[wallenberg]

Wenn ich mit dem LaserJet Pro 400 Color mehrseitige Dokumente (A4) aus Fach 2 drucken möchte, bleibt die 2. Seite im Fach liegen und es wird "Stau im Fach 2" angezeigt. Einseitige Dokumente werden problemlos gedruckt. Hat jemand eine Idee, woran das liegt und wie ich das Problem lösen kann?

When I want to print multi-page documents (A4) from tray 2 with the LaserJet Pro 400 Color, the 2nd page remains in the tray and the message "Jam in tray 2" appears. Single-page documents print easily. Does anyone have an idea why this is and how I can solve the problem?

[DANCOS]

Hey

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

Regards,

DANCOS

[wallenberg]

My post contains a German and an English version. This way, German-speaking users like me, who have only limited English skills, can understand my query and perhaps even answer it. (It's a shame that HP has closed the German forum.)

[LenardH]

I am having the same problem with a paper jam in tray 2 whenever I try to print more than 1 document. HP needs to answer us, this is so wasteful of time to have to keep un-jamming it.