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EricMottordu
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M475dw debug "Jam in output bin" issue

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M475dw

Good afternoon,

 

I have a LasetJet Pro MFP M475dw, I constantly get "Jam in output bin. Open rear door and clear jam.".

I have found many posts where people indicate what they have done and it has solved it seems (some temporarily) the issue.

 

First question: how do you "debug" the problem (in this case, identify which sensor is indicating the jam)?

Second question: if indeed, one needs to replace a roller, where do you buy them (I need to have it delivered to France)?

 

Thank you in advance,

Eric

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Repairatrooper
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The pickup roller is an RM1-4426 and are readily available on Ebay and probably the HP Store.

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


EricMottordu
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Thank you for the reference, very useful.

Do you have an idea on how to identify which sensor is leading to the "jam in output bin" issue?

thank you

Eric

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