M477fdw paper jam output bin

Kimba16 · ‎08-15-2023

Although i pulled out any jammed paper from the output bin the printer still says there is a paper jam. I've looked every possible opening and can't find any more jammed paper. I've tried rebooting the HP several times but no luck on clearing the error. Anyone have this problem or any suggestions?

Andcr · ‎08-22-2023

Hello Kimba16;

You can try a power drain: turn printer off, unplug power cable along with any other cables, press and hold power button (with the unit unplugged from power) for 2 minutes. Then you plug it back in, turn in on and test.

If that does not resolve the issue you can also try with a reset, but keep in mind you will lose any user-defined values like wifi password, scan to email setup, user profiles, manually set IP address etc.

If none of the recommendations work, you will need to take the printer to a certified repair center for deeper inspection.

I am an HP Employee

Repairatrooper · ‎08-22-2023

A fuser wrap jam is very common on this model. A paper gets wrapped around the fuser and is nearly impossible to see. If you have exhausted every other option then you may need to remove the fuser so that you can get a better look at it.

HP service video on how to remove fuser: https://www.youtube.com/watch?v=IIIkQevZDWo

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

Create an account on the HP Community to personalize your profile and ask a question