11-03-2022 02:37 PM
I have a fun one.
This is a brand new - old stock printer. Has printed 30 pages.
It will not lift paper from Tray 2 when sitting level. It will lift when I lift the left side of printer by an inch or so.
First though was the lift and tray rollers. They all spin and look brand new to me. Nothing stuck.
I removed them ,re-installed and nothing helps.
11-06-2022 05:07 PM
Does not lift the tray or does not feed paper? Two different issues. Most common issue we see is the back stop for the paper tray not being seated against the paper and allowing it to slip away from the pickup rollers.
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