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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- M602dn Jams when printing from Tray 2 but is fine on Tray 1 ...

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05-11-2022 12:26 PM
LaserJet M602dn Jams near the exit assembly when printing from Tray 2 but is fine on Tray 1 or when duplexer is removed. Device is also picking up a second sheet of paper It appears as though the exit rollers do not turn when printing from Tray 2 unless the duplexer unit is removed. All sensor tests are passing. Fuser Assembly and DC Controller have been replaced.
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Accepted Solutions
05-12-2022 09:13 AM
We were getting various 13.xx errors. which is why we were testing sensors.
After replacement or the Fusing Assy and DC Controller still resulted in a no fix, my technician went back to square one and started over again. On a second round of sensor testing he found PS102 was very touchy and intermittent. Replacement of the Paper feed assembly has corrected this issue completely.
Thank you for your attention.
05-11-2022 06:01 PM
What is the numeric jam code you are getting?
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
05-12-2022 09:13 AM
We were getting various 13.xx errors. which is why we were testing sensors.
After replacement or the Fusing Assy and DC Controller still resulted in a no fix, my technician went back to square one and started over again. On a second round of sensor testing he found PS102 was very touchy and intermittent. Replacement of the Paper feed assembly has corrected this issue completely.
Thank you for your attention.