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HP Recommended
LaserJet Pro
Microsoft Windows 10 (64-bit)

MFP M476dw, evelope in tray 1 not detected and get a tray 2 jam/misfeed error msg and a paper feed from tray 2.

It was working before.  Is there a tray 1 open and a evelope detection switch not working? 

1 REPLY 1
HP Recommended

I had this issue with a client's and in their case it was the paper sensor in the tray area that detects paper presence. Labelled SL2 in diagram below. Sadly this device does not have a sensor test so you cannot verify before hand. This sensor is also not available as a part, I had to salvage one from another printer.

 

Repairatrooper_0-1638857822668.png

 

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