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‎02-03-2025 02:41 PM

HP Recommended

My HP ENVY 7640 wont print as the "photo tray is blocked". Makes a lot of "clicking noise"

Category:
2 REPLIES 2

‎02-07-2025 03:36 PM

HP Recommended

Hi @choppyIII,

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding printer!  

We're thrilled to have the opportunity to assist you and provide a solution.

 

As your HP ENVY 7640 is displaying a "Photo Tray is Blocked" error and making a clicking noise, here are some steps to fix it:

1. Remove and Reinsert the Photo Tray

  • Turn off the printer and unplug it from power.
  • Gently pull out the photo tray and check for any jammed paper or debris.
  • Reinsert the photo tray properly, making sure it clicks into place.

2. Check for Obstructions

  • Remove all paper from the main input tray and photo tray.
  • Use a flashlight to check if anything is stuck inside, like paper fragments or dust.
  • If you find anything, carefully remove it.

3. Reset the Printer

  • Unplug the printer while it's still on.
  • Wait for 60 seconds and then plug it back in.
  • Turn the printer on and see if the error persists.

4. Clean the Rollers

  • Open the rear access door and locate the paper feed rollers.
  • Clean them using a lint-free cloth slightly dampened with distilled water.
  • Let them dry completely before reinserting.

 

Kuroi_Kenshi
I am an HP Employee

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‎02-07-2025 03:36 PM

HP Recommended

5. Update the Printer Firmware

  • Go to HP Support (HP Software & Drivers) and check if there is a firmware update available for your printer.

6. Perform a Printer Diagnostic Test

  • On your printer's control panel, go to:
    Setup → Printer Maintenance → Clean Paper Feed
  • This will help clear any paper feed issues.

7. Manually Adjust the Photo Tray Gears (if clicking persists)

  • The clicking noise suggests that the tray gears might be misaligned.
  • If you feel comfortable, carefully remove the photo tray and inspect the gears.
  • Try manually rotating the gears slightly to realign them.

Let me know if you need further help! 😊

 

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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