cancel
Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Butch2020
New member
1 0 0 0
Message 1 of 3
271
Flag Post

My HP Envy Photo 7855 will not print? Rollers will not grab paper.....they just keep spinning?

HP Recommended
HP Envy Photo 7855
Mac OS X 10.11 El Capitan

Paper loads into tray but does not move after that....rollers spin and keep trying to grab paper but they never do

2 REPLIES 2
sandytechy20
HP Support Agent
HP Support Agent
28,437 21,684 1,528 1,453
Message 2 of 3
Flag Post
HP Recommended

@Butch2020

 

Welcome to the HP support community.

 

Clean the paper pick rollers

  1. Turn off the printer.

  2. Wait until the printer is idle and silent, and then disconnect the power cord and any cables from the rear of the printer.

  3. Remove the paper stack from the input tray.

  4. Lift the printer and place it on its side or back.

  5. Pull out the paper tray, and then locate the gray paper pick rollers.

    Paper pick rollers underneath printer
  6. Lightly dampen a cotton swab with water, and then squeeze it to remove any excess water.

  7. Clean the rollers with the swab, rotating the rollers with your fingers to completely clean them.

  8. Allow the rollers to dry for two minutes.

  9. Set the printer upright.

  10. Reconnect the power cord, and then turn on the printer.

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No
Wilson062
New member
1 1 0 0
Message 3 of 3
Flag Post
HP Recommended

I have the same issue, I followed the directions to clean the rollers and the paper will still not load.  Can the rollers be replaced?

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation