My HP Office Jet Pro 8025 keeps pulling 2 sheets of paper and then jams says load paper

[jonDV]

My HP Officejet Pro 8025 keeps  pulling 2 sheets of paper and then jamming and then saying that I should load paper in but there is paper already in there - over and over again.

[Dragon-Fur]

@jonDV 

Welcome to the HP English Community --

The printer might be in need of maintenance.

For example,

• Clean the printer, including the rollers.
• Follow up with an alignment.
• Make sure the Tray and Paper assignments in EWS are correct for the current job.
• Recheck the job configuration / settings.
• Try different paper - For example, paper might be too dry, too damp, curled, include an unsupported print surface or paper color.

The printer might actually be broken.

This is unlikely but always possible.

Known solutions include the following:

HP OfficeJet 8010, Pro 8020 and 8030 Printers - Paper jam error

Video

How to Fix a Paper Jam in the HP OfficeJet 8010 or OfficeJet Pro 8020 or 8030 Printer Series

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Message Content References

Troubleshooting > Printing > Jams

Example - EWS - Tray and Paper

EWS_9025_Preferences_Tray_and_Paper_Management_All_11

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

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Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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• HP OfficeJet Pro 8025 All-in-One Printer
• HP OfficeJet Pro 8025e All-in-One Printer

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