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‎04-20-2025 01:39 PM

HP Recommended
Product: HP OfficeJet Pro 9018e All-in-One Printer
Operating System: Microsoft Windows 11

My printer jams every time I try printing. I fix the jam, the printer says its ready to print and it jams again.  I have followed instructions gives to me by virtual assistant and still problem continues.  Can anyone help?.

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1 REPLY 1

‎04-22-2025 05:43 AM

HP Recommended

Hi @Blondie-007 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

It’s frustrating when a printer keeps jamming despite clearing the paper path. Here are detailed troubleshooting steps to help resolve the issue with your HP OfficeJet Pro 9018e:

 

1. Check for Hidden Paper Jams

  • Open all access doors, including the rear paper tray and front panel.
  • Look for small pieces of paper or foreign objects that might be obstructing the paper path.
  • Remove the paper trays and inspect the area for any jammed paper or debris.
  • Open the print cartridge access door and check around the printhead for any obstructions.

 

2. Reset the Printer

  • Turn off the printer and unplug it from the power source.
  • Wait 60 seconds, then plug it back in and turn it on.
  • Try printing again.

 

3. Check Paper Type and Loading

  • Ensure you are using HP-recommended paper.
  • Fan the paper stack before loading it into the tray to prevent sticking.
  • Adjust the paper guides so they are snug but not too tight.

 

4. Clean the Paper Feed Rollers

  • Open the HP Smart app or HP Printer Assistant.
  • Navigate to Printer Settings > Maintenance > Clean Paper Feed Rollers.
  • Follow the on-screen instructions.

 

5. Update Printer Firmware

 

6. Perform a Hard Reset

  • Turn off the printer.
  • Disconnect the power cord for 60 seconds.
  • Press and hold the Power button for 15 seconds.
  • Plug it back in and turn it on.

 

Let me know if any of these steps help! 😊

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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