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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- My HP is not feeding or printing my 5.5x8.5 cardstock.

Create an account on the HP Community to personalize your profile and ask a question
08-01-2023 02:27 PM - edited 08-01-2023 02:32 PM
Welcome to the HP Community --
I don't know if you can have what you want.
Included below are some places to check the specifications, the printer, the paper, and the job configuration.
Ignore what you don't need or don't want...
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1) Custom Paper Size Forms
What the printer supports
The printer supports various custom paper sizes.
Reference: Create custom paper sizes
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2) Printer Software - Full Feature Software
What the software supports
The printer -- with the installation of the Full Feature Software -- supports printing Word documents.
Reference Video: HP Envy Pro 6455: How to set up printer on Win 10 PC with HP full solution software
Example - Word document - "single face" card
Note that the Paper Size selection is "Index" plus paper size and not just the size of the paper.
Word_Test_3X5_card_Portrait_3
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3) Printer - Specifications
What the printer can do
The printer supports printing on "card paper" - that is, Index paper.
Reference
Product Specifications for the HP ENVY 6455e All-in-One Printer (223R1A)
Section Paper Handling
and
Media Weights Supported, By Paper Path (Imperial) | Letter: 16 to 24 lb; HP envelopes: 20 to 24 lb; HP cards: up to 53 lb; HP 4 x 6 inch photo paper: up to 80 lb |
Media Weights Supported, By Paper Path (metric) | A4: 60 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP cards: up to 200 g/m²; HP 10 x 15 cm photo paper: up to 300 g/m² |
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4) Job Settings
What the software settings can manage
There are frequently limitations for paper sizes, custom paper sizes, and how they can be matched to paper types and other settings (for example, borderless).
Normally, if you hit a hard limit on what the printer supports, for example, when combining, paper size, type, and job settings, the printer will balk, delay, error, or in some way issue a complaint, perhaps in the form of a "conflict" error.
If the conflict or problem is not a known limit, that is, the software does not recognize exactly what is wrong, the job might fail in unexpected ways.
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5) Printer - Tray and Paper
What the printer recognizes in the printer tray(s)
Custom paper sizes are easy to create and adjust in a supported environment for a supported printer using the supported (and installed) printer software as a foundation.
Not all printers as easily recognize custom paper size of paper loaded in the printer tray.
Update / Adjust the Paper Size & Type
Page 23
General Example - EWS - Tray and Paper
Retain_Printing_Preferences_19
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6) HP Smart Printing
Auxiliary print queue - where supported / available.
Provided FYI.
If unwanted, unavailable, or inscrutable >> Ignore.
HP Smart Printing is a nice bridge between HP Smart and the Full Feature Printer Software.
HP Smart Printing supports features from both the app and the software.
HP Smart Printing helps to eliminate job set up conflicts by sorting what you can and cannot do with a particular document type, paper size, paper type, printer, and submission criteria.
General Example - HP Smart Printing - Word Document
HP_Smart_Win_Word_Smart-Printing_Sample_3
=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=
References / Resources
Example - Parts to the Printer Software
Parts_to_Printer_Software_8
User Guide - HP ENVY 6400e All-in-One series
Product Specifications for the HP ENVY 6455e All-in-One Printer (223R1A)
HP DeskJet, ENVY 6000, 6400 - Blinking lights and error codes
Technology Tips Gallery from our HP Expert greenturtle
Technology Tips YouTube Video Help for Printers
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more
Open
HP ENVY 6455e All-in-One Printer
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