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‎02-04-2025 11:20 AM

HP Recommended
Operating System: Microsoft Windows 11

my printer says to close paper draw but it is already closed

 

Category:
1 REPLY 1

‎02-10-2025 01:59 AM

HP Recommended

Hi @ET110,

 

Welcome to the HP Support Community! We're thrilled to have you on board! 

 

Thanks for posting your query! We're here to help you get back up and running. 

 

If your printer is saying to "Close Paper Tray" but it’s already closed, try these steps:

Check for Obstructions

  • Open the paper tray fully and look for any jammed paper, small objects, or misaligned parts.
  • Remove any loose paper and reload it properly.

Ensure the Tray is Fully Inserted

  • Push the tray in firmly but gently until it clicks into place.
  • If it’s slightly misaligned, remove it and reinsert it properly.

Restart the Printer

  • Turn off the printer, unplug it for 30 seconds, then plug it back in and turn it on.

Reset the Printer

  • Unplug the printer while it is ON.
  • Hold the Power button for 15 seconds.
  • Plug it back in and turn it on.

Check Printer Sensors

  • Sometimes, dust or debris can block sensors inside the tray area. Use a soft cloth to gently clean around the paper tray slot.

Update Firmware

  • Visit HP Support, enter your printer model, and check if a firmware update is available.

If the issue persists, let me know your printer model, printer's serial number or product number with us via private message, and I’ll give more specific troubleshooting steps! 😊

 

Need help finding your product number? No worries! Check out this handy guide: 

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community, 

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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