My Hp8625 stopped printing. I'm getting an error: Printhead not installed or installed incorrectly

[LupeC_1453]

My HP8625 stopped printing without warning. Received error: Printhead is missing or not installed correctly. 

[Nal_NR]

Hi @LupeC_1453

Welcome to the HP support community.

I understand that you are getting Printhead not installed or installed incorrectly error. I'd like to help!

If you have a problem and the printhead appears to be missing, not detected, or incorrectly installed, check these steps:

Reseat the printhead up to three times

Open the door to access the ink cartridges.

Wait until the carriage stops moving before you continue.

Unplug the power cord from the rear of the printer.

   WARNING: 

You must disconnect the power cord before reaching inside the printer.

Lift the carriage latch, slightly lift the printhead, lower the printhead back into the carriage, wiggle the printhead left and right, and then lower the carriage latch to lock the printhead into place.

Close the ink cartridge access door.

Reconnect the power cord to the rear of the printer, and then check the control panel for the error message.

Sometimes error messages persist after inserting the printhead. If the error message persists, repeat the steps to reseat the printhead up to three times.
 

You can refer to this HP document for more assistance:- Resolving 'Print System Problem', 'Problem with Ink System' Errors

• Reset the printer.
• Unseat the printhead.
• Remove the ink cartridges, and then check the error message.
• Clean the ink cartridges, and then check the error message.
• Update the printer firmware.

Hope this helps. Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[Nal_NR]

Hi @LupeC_1453,

As we did not hear from you, 
I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

Have a great day!