My hp officejet Pro 9120e document feeder does not feed a paper

[Rich218]

My hp Officejet Pro 9120e document feeder does not feed a paper.  How can it be fixed?

[Max3Aj]

@Rich218, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

If your HP OfficeJet Pro 9120e document feeder is not feeding paper, here are the recommended steps to troubleshoot and potentially fix the issue:

Clean the ADF (Automatic Document Feeder) Rollers

• Turn off the printer and unplug it.
• Open the ADF cover.
• Use a lint-free cloth lightly dampened with distilled water to clean:
  • The paper pick rollers
  • The separator pad
• Let them dry for at least 2 minutes before closing the cover.

Check for Jammed or Misaligned Paper

• Remove any paper stuck in the feeder.
• Make sure the paper is properly aligned and not curled, wrinkled, or too thick.

Reset the Printer

• Turn off the printer and unplug it from the wall.
• Wait 60 seconds.
• Plug it back in and turn it on.

Try a Test Scan or Copy

• Load a few sheets of plain paper into the ADF.
• Try scanning or copying to see if the issue is resolved.

Update Firmware and Drivers

• Use the HP Smart app or visit the HP Support site to check for updates.

You may refer to this document - HP printers - Automatic document feeder does not pick paper or feeds too many sheets | HP® Support

And this link -Clear a document feeder jam | HP OJ Pro 8120, 8130, 9110, 9120, &9130 All-in-One printers|HP Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[Rich218]

When I lifted the cover, I found a foreign object there. Removed it and works perfectly now.