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‎11-07-2021 09:51 AM

HP Recommended
Product: HP Laser Jet Pro MPF M478FDWI just bought this
Operating System: macOS 11.0 Big Sur

I bought this printer a few months ago, and am still on my first tanks of toner.  The problem is the printer is jamming after the fourth page of printing, even with expensive paper.  This has been happening for the past week.  Resetting the printer does not help.

1 REPLY 1

‎11-07-2021 04:47 PM

HP Recommended

Describe the jam, is the paper crinkled or bent up or does the printer just stop? If it just stops, make sure that the paper size settings for the tray you are using match what the job settings. Also make sure that all the guides in the tray are set properly.

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