My printer 1200 neverstop is having paper jam and the paper is torn and stuck at the back side.

[Shobhit0810]

My printer 1200 never stop is having paper jam and the paper is torn and stuck at the back side. How to open the printer from back and remove that stuck paper?

[A_Gayathri]

Hi @Shobhit0810 ,

Welcome to the HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with the HP Neverstop Laser MFP 1200w . Not to worry I will help you to get a resolution to resolve the issue.

May I know

1. Since when are you facing this issue

2. Have you made any changes on your printer post that this issue raised and have you observed any light blinking on the display or error message 

I don't have specific information on the HP Neverstop Laser MFP 1200w, but I can provide you with general guidance on how to clear a paper jam in a printer. Keep in mind that the steps might vary slightly depending on the printer model, so it's essential to consult your printer's manual for precise instructions. Here's a general guide:

Turn off the Printer: Before attempting to clear the paper jam, turn off the printer to ensure your safety.

Access the Rear of the Printer: Look for an access panel or door at the back of the printer. This panel is often designed to be easily opened for paper jam removal.

Open the Rear Access Door: Open the rear access door carefully. It may be hinged or removable, depending on the printer model.

Remove the Jammed Paper: Once the rear access door is open, you should be able to see the jammed paper. Gently pull the paper out, trying to avoid tearing it further. If the paper is torn, make sure to remove all the loose pieces.

Check for Obstructions: While the rear access door is open, inspect the area for any other obstructions or torn pieces of paper. Remove any debris you find.

Close the Rear Access Door: After you've cleared the paper jam and checked for obstructions, close the rear access door securely.

Turn on the Printer: Power on the printer and check if the paper jam error is cleared. Print a test page to ensure that the printer is functioning correctly.

I hope this helps. 

Take care and have a good day.

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