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Microsoft Windows 11

I have  a HP Envy Pro6400 all-in-one printer.  It doesn't print a sheet of labels.  It starts then nothing happens.  then it jams and tears the label sheet.  Is there something I have to change in order to print a sheet of labels?  Please help.

 

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Hi @curie5775,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing issues with printing labels on your HP Envy Pro 6400 all-in-one printer.

 

I suggest that you follow the steps listed below:
1. Open up Microsoft Word, click on "Tools" and then "Letters and Mailings." Choose "Envelopes and Labels" from the menu, then click the "Labels" tab.
2. Check your box of labels for the label number. Microsoft Word has templates for all kinds of Avery labels, so if you have a choice, be sure to purchase that brand. If you do purchase a different brand of labels, look on the box for an Avery equivalent number. 
3. Change the type of label by clicking on the "Label" panel in the lower right-hand portion of the window. A new window will open up with a list of labels you can choose. Choose the appropriate label number and click "OK."
4. Place the labels in the printer, then type the text into the box at the top left-hand corner of the window then click "Print." Your labels will now be sent to the printer.

 

I hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
my testing
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