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Do you need to install your printer? Click here for tips and tricks!
HP Recommended
Hp deskjet ink 3635

I tried to print some stickers on A4 sticker paper which says its for all inkjet printers however my printer says that there is no paper or that there are paper jams. 

HP Recommended



It's frustrating...

The package of paper claiming it's for all printers means little. 

The people who are selling the paper are making the claim that the paper is compatible "with all printers".


The truth is that "sticker paper" is  not necessarily compatible with your printer.



For example, we've heard from people who cannot use "Cricut" paper in their printer.  Apparently the paper weight is OK (printer can handle the weight) - but the backside of the paper might be "slippery", causing the paper to slide and not "grab" properly.  Really?  No idea - I have never used this type of paper.  We heard this (in a post) from someone who was trying to use the paper in a supposedly compatible printer. 


What does this mean to you?



The Point:

The claims on a package of paper is not an indication that the paper in that package is actually compatible with your printer.


Paper Type / Weight / Characteristics


Paper must be within the weight limitations supported by the printer.  (Specifications > Paper Handling > Paper tray capacities).


The paper must have a printable surface on it that is supported by the printer. 

Some printers are more OR less capable of handling different paper types.


Paper must be a size supported by the printer.

NOTE:  In the case of this printer, only MacOS supports custom paper sizes.


What to try:

Make sure the printer software is installed (full driver).

Remove "other" paper from the tray.

Load the paper into the printer print side down, top toward the back of the printer - five to ten sheets.

Use the Embedded Web Server (EWS) to tell the printer about the paper loaded into the printer.

Open the software you are using to create / print the job.

When setting up the job,

Select Paper Size

Select Paper type Card or perhaps Brochure (depends on the paper size whether one or the other type might support the size)


Will that work?

Maybe - so much depends on the paper actually being supported by the printer.



References / Resources


Check / Adjust / Retain the Paper at the Printer Display Panel


Section is not applicable to printers lacking a printer display panel.


Open Printer Tray,

If you have not yet done so, add desired paper type

Wait a couple of seconds…

Close Tray


IF applicable for your printer:

Look for a message on the Printer Control / Display Panel,

Click Modify (wording varies), set the paper size and type, Click OK



Note  – Printer Display Panel > Adjusting the paper size:

If the size of your Paper Size is not in the Drop-down menu,

Select Custom (likely the last selection in the list)



Embedded Web Server (EWS)


EWS option is applicable to network connected printers.


If the printer is on the network,

If the EWS feature is supported on your printer,

Use the Embedded Web Server (EWS) to view / configure your printer.


Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management


If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes



  • Size not listed in the Drop-down menu?  Select Custom (likely the last selection in the list)
  • EWS is also available in HP Smart Windows and HP Smart Mobile > Settings > Advanced
  • Features and options differ by printer model and type.



Set the Preferences – Windows


This section is not applicable to Mobile Printing.


Printing Preferences are available directly from the driver and / or might be called "Printer Properties" / "Shortcuts" (or similar) from within printing software / applications.


Preferences and Envelopes: 

Select / leave Printing Preferences shortcut to "Everyday Printing" or something equally benign. 


- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Preparation > Check / enable the printer as the “Default Printer”


Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default


- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Printing Preferences - Selections


Settings > Devices > Printers and scanners

Left-Click on (your) Printer > Manage > Printing Preferences



Tab Printing Shortcuts > Click / Highlight your preferred shortcut > Click Apply > Click OK to exit


Make changes to a Shortcut (Model Dependent)

  • Select shortcut (locked or custom) >
  • Adjust the settings for paper, source (tray), other settings
  • Check all sub-menus in all Tabs
  • Click OK to save / leave sub menu


Custom Shortcut

Save the edited shortcut or use “Save As” or “Create Custom Shortcut” to save as a new / different file name

Click OK to save the setup


Side Bar:  Scan Menu for HP Scan

Open More > section,

Check / adjust settings in each sub-section

Click OK to save sub-menu changes




What the printer can do:

 Printer Specifications for HP DeskJet 3630, 4720 Printers


Media TypesPlain paper, photo paper, brochure paper, envelopes and other specialty inkjet papers
Media Weight Recommended (imperial)20 lb
Media Weight Recommended (metric)75 g/m²
Media Weights Supported, By Paper Path (Imperial)Letter: 16 to 32 lb; HP envelopes: 20 to 24 lb; HP cards: up to 110 lb; HP 4 x 6 inch photo paper: up to 145 lb
Media Weights Supported, By Paper Path (metric)A4: 60 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP cards: up to 200 g/m²; HP 10 x 15 cm photo paper: up to 300 g/m²




HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP DeskJet Ink Advantage 3635 All-in-One Printer 


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