My printer has suddenly decided not to recognise paper in the tray

[Pipster1970]

For no understandable reason my printer is suddenly telling me there is no paper when there is and refuses to feed paper into the printer. Please help, this is a replacement printer that HP only sent to me two weeks ago, and it has already broken down.

[Alden4]

Hi @Pipster1970,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

When your HP OfficeJet Pro 8024 All-In-One Printer is not recognizing paper in the tray, it can be frustrating, but there are several troubleshooting steps you can take to resolve the issue.

• Check Paper Orientation: Ensure that the paper in the tray is loaded correctly and matches the paper size settings on the printer. The paper guides should snugly hold the paper in place.
• Paper Type and Condition: Make sure you are using the correct type and quality of paper recommended for your printer. Check for any damaged or wrinkled sheets in the paper stack.
• Paper Tray Inspection: Examine the paper tray for any foreign objects or debris that might be blocking the paper from being properly detected.
• Reset the Printer: Turn off your printer, unplug it from the power source, and wait for a few minutes. Then, plug it back in and turn it on. This can sometimes clear minor glitches.
• Update Firmware: Ensure that your printer's firmware is up-to-date. Manufacturers often release firmware updates that address various issues.
• Clean Paper Feed Rollers: Over time, paper feed rollers can accumulate dust and debris, which can affect paper detection. Consult your printer's manual for instructions on how to clean them.
• Check for Sensor Issues: There may be paper sensors in the paper tray area that could be dirty or malfunctioning. Carefully inspect and clean these sensors if necessary.
• Driver and Software Update: Ensure that your printer drivers and software are up-to-date. You can typically find the latest drivers on the HP website.
• Paper Tray Settings: Check the settings on your computer or printer's control panel to ensure they are configured to use the correct paper tray.
• Reset Printer Settings: You can also try resetting your printer to its default settings. Be cautious with this step, as it may erase some custom settings.
• Paper Tray Replacement: If none of the above steps resolve the issue, it's possible that there is a hardware problem with the paper tray or sensor.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support 

[Pipster1970]

Thank you for your advice, but none of the above is relevant. The printer is a replacement for another failed printer and I have only had it for 12 days. Clearly HP have sent me a 2nd hand or faulty product, and I will now be seeking compensation for the stress and inconvenience caused by their incompetent customer services.

[Alden4]

Hi @Pipster1970,

Thank you for your response, 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support