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‎03-13-2022 09:35 AM - last edited on ‎03-13-2022 11:17 AM by Retired

HP Recommended

My HP Deskjet 3752 keeps saying that it is jammed but it is not.

2 REPLIES 2

‎03-16-2022 02:31 PM

HP Recommended

@Josephbirtcil

 

Welcome to the HP Support Community.

 

I'd love to help.

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Also, try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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‎03-22-2022 01:25 PM

HP Recommended

Thank you, but nothing has worked yet. And I really don't understand how to do all the firmware. It is been a struggle just to get this far

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