My printer is saying that is paper jammed

[Losangela]

My printer does not have any paper jam but it says that I need to remove any jammed paper.

I need help

[Nal_NR]

Hi @Losangela,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand that you are having issues with the paper jam.

Note:

If the printer does not pick paper, go to HP ENVY Inspire 7200e, 7900e Printers - Printer does not pick paper.

Note:

Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The following steps apply to both real and false paper jams.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Clear jammed paper from the printer

Paper jams can occur in multiple areas of the printer. If you cannot find the paper jam in one area, continue to the next area until the jam is located.

Click here

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.