My printer isn't printing Avery 3378 envelopes

[DRgn83]

I used to be able to print on Avery 3378 envelopes, but have had trouble. The envelope gets stuck then when I try to "help" it feed, it just feeds it through without printing on it. I have a HP Officejet 3830 printer. I know it's old, but hoping there's an solution for this without having to buy a new printer.

[Dragon-Fur · Accepted solution]

@DRgn83 

Could be "just old" and worn out or might benefit from cleaning / maintenance.

•  Automatic document feeder does not pick paper or feeds too many sheets

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HP OfficeJet 3830 All-in-One Printer series 

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[DRgn83]

Thank you, I reset my printer and it does better!

[Dragon-Fur]

@DRgn83 

Youi are welcome.

Excellent.

Old AND still works.

Happy Printing.

Stay safe.

Carry on.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[SH9987]

I reset my OfficeJet 3830, but it still would not recognize #10 envelopes. It recognizes 8.5x11 and picks it up just fine, but the #10 envelopes have to be forced into the pickup rollers.

[DRgn83]

Just in case anyone else has the same problem, I've figured out how to choose the correct envelope size on my HP Officejet 3830 printer's panel. I also changed the paper size settings. in Microsoft Word, to 5x8. I am inserting images with instructions:

1. Press "No" to change paper type settings2. Choose paper size: 5x8 in.3. Choose paper type, Specialty Paper, Matte.4. Paper settings will look like this on the Printer's panel display. Press "Done" when you're finished with the settings.

After you have successfully printed on the envelope, replace the letter/plain paper and when it asks: “have you loaded specialty paper-matte 5x8? Press no, and change the settings back to plain paper letter! Hope that helps somebody.