My printer keeps jamming with my 8.5"x11" 170g/m matte photo paper no matter the solution I try.

[BB-L]

I have tried continuously to get my printer to print on  8.5"x11" 170g/m matte photo paper and every time it becomes jammed. I can not figure out why this happening or how to solve the problem.

[Dragon-Fur]

@BB-L 

Welcome to the HP Community --

The printer is likely not recognizing the matte paper as "photo paper".

Reload the paper according to the instructions in the user manual

Reference:  User Guide  > Starting on Page 15

Next,

Right away, using the Printer Display Panel or EWS,

Identify the paper to the printer as Brochure matte (or as close as possible while not selecting photo paper)

Next,

Select the paper size / type in the application / software you are using to open, view, configure, and submit the job to the printer.

What?

HP Brochure matte / Professional paper is 180 gsm.

Brochure paper comes in both matte and glossy -- the paper type is suitable for printing text / photos / both.

Your paper is close to the same weight.

If the print surface is also close to the smooth Brochure matte print surface, the selection might work for you.

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Printer - Specifications

Reference

Product Specifications for the HP ENVY Photo 6220 All-in-One Printer (K7G21B)

Section Paper Handling

and

Media Size	Letter; A4; B5
Media Sizes Custom (imperial)	3.85 x 8.5 to 5 x 12.2 in
Media Sizes Custom (metric)	97.79 x 215 to 127 x 355 mm
Media Types	Plain Paper; HP Photo Papers; HP Matte Brochure or Professional Paper; HP Matte Presentation Paper; HP Glossy Brochure or Professional Paper; Other Photo Inkjet Papers; Other Matte Inkjet Papers; Other Glossy Inkjet Papers, Plain Paper, Light/Recycled
Media Weight Recommended (imperial)	18 to 22 lb
Media Weight Recommended (metric)	70 to 90 g/m²
Media Weights Supported, By Paper Path (Imperial)	16 to 80 lb
Media Weights Supported, By Paper Path (metric)	Tray 1: A4: 75 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP Photo Paper: up to 300 g/m²; HP 10 x 15 cm photo paper: up to 300 g/m²

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Printer - Tray and Paper

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

EWS – Browser – Tray and Paper Management

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model Dependent:  Advanced section

Click Apply to save changes

Tray and Paper – Paper Size / Paper Type / Paper Weight

Reminder

HP Smart Mobile requires that paper size / type is adjusted before the content is opened to be printed.

Paper Size, Type, and Weight loaded in the printer tray must be supported for use in that tray.

EWS provides access and control to check / adjust Tray and Paper Settings.

Note

Depending on the printer model, the Printer Control Panel might provide access to Paper Size / Type settings immediately after the paper is (re)loaded into the appropriate printer intake tray.

Example - EWS - Tray and Paper

EWS_7855_Preferences_Tray_and_Paper_Management_All_3

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Printer - Job Configuration / Submission

Note

If the software you are using won't let you select Brochure matte paper to print a Photo / Image, create a document, Insert the image into the document > save document > Export to PDF and print the PDF file.

General Example - HP Smart - Windows - Simple Photo Print

HP_Smart_Win_Print_Photo_A4_All_4

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP ENVY Photo 6200 All-in-One Printer series  

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