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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- My printer keeps jamming with my 8.5"x11" 170g/m matte photo...

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09-23-2023 02:42 PM
Welcome to the HP Community --
The printer is likely not recognizing the matte paper as "photo paper".
Reload the paper according to the instructions in the user manual
Reference: User Guide > Starting on Page 15
Next,
Right away, using the Printer Display Panel or EWS,
Identify the paper to the printer as Brochure matte (or as close as possible while not selecting photo paper)
Next,
Select the paper size / type in the application / software you are using to open, view, configure, and submit the job to the printer.
What?
HP Brochure matte / Professional paper is 180 gsm.
Brochure paper comes in both matte and glossy -- the paper type is suitable for printing text / photos / both.
Your paper is close to the same weight.
If the print surface is also close to the smooth Brochure matte print surface, the selection might work for you.
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Printer - Specifications
Reference
Product Specifications for the HP ENVY Photo 6220 All-in-One Printer (K7G21B)
Section Paper Handling
and
Media Size | Letter; A4; B5 |
Media Sizes Custom (imperial) | 3.85 x 8.5 to 5 x 12.2 in |
Media Sizes Custom (metric) | 97.79 x 215 to 127 x 355 mm |
Media Types | Plain Paper; HP Photo Papers; HP Matte Brochure or Professional Paper; HP Matte Presentation Paper; HP Glossy Brochure or Professional Paper; Other Photo Inkjet Papers; Other Matte Inkjet Papers; Other Glossy Inkjet Papers, Plain Paper, Light/Recycled |
Media Weight Recommended (imperial) | 18 to 22 lb |
Media Weight Recommended (metric) | 70 to 90 g/m² |
Media Weights Supported, By Paper Path (Imperial) | 16 to 80 lb |
Media Weights Supported, By Paper Path (metric) | Tray 1: A4: 75 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP Photo Paper: up to 300 g/m²; HP 10 x 15 cm photo paper: up to 300 g/m² |
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Printer - Tray and Paper
EWS > HP Document / How-to
Use the HP printer Embedded Web Server (EWS)
EWS – Browser – Tray and Paper Management
Open your Browser > Type / enter the Printer IP address into URL / Address bar
Tab Settings > Preferences > Tray and Paper (Management)
Select / Adjust settings for Paper Size / Type
Model Dependent: Advanced section
Click Apply to save changes
Tray and Paper – Paper Size / Paper Type / Paper Weight
Reminder
HP Smart Mobile requires that paper size / type is adjusted before the content is opened to be printed.
Paper Size, Type, and Weight loaded in the printer tray must be supported for use in that tray.
EWS provides access and control to check / adjust Tray and Paper Settings.
Note
Depending on the printer model, the Printer Control Panel might provide access to Paper Size / Type settings immediately after the paper is (re)loaded into the appropriate printer intake tray.
Example - EWS - Tray and Paper
EWS_7855_Preferences_Tray_and_Paper_Management_All_3
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Printer - Job Configuration / Submission
Note
If the software you are using won't let you select Brochure matte paper to print a Photo / Image, create a document, Insert the image into the document > save document > Export to PDF and print the PDF file.
General Example - HP Smart - Windows - Simple Photo Print
HP_Smart_Win_Print_Photo_A4_All_4
=+=+=+=+=+=+=+=+=+=+=+=+=+=
References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
HP ENVY Photo 6200 All-in-One Printer series
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