My printer says paper jam but it's really a thin strip of paper inside printer that is not where it

[HealthY328]

My printer says there is a paper jam but I don't see one.  I see a thin strip of paper with printing on it that runs from roller to back on left side.  I've never seen this before so it must be out of place but i don't know where it belongs.  Please help this old lady!

[zoey7886]

@HealthY328, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Paper Jam for HP ENVY Inspire 7958e All-in-One Printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP ENVY Inspire 7958e All-in-One Printer indicates a paper jam but you cannot locate one, follow these steps to fix the issue:

Turn Off the Printer:

• Press the power button to turn off the printer.
• Disconnect the printer's power cord from the power source.

Remove Any Paper Trays:

• Carefully pull out all paper trays and examine them for any stuck paper or small bits of paper.

Check Inside the Printer:

• Open the printer’s access doors and panels to inspect the internal areas where paper might be stuck.
• Carefully remove any visible paper jam.

Inspect the Rollers:

• Gently check the rollers for any residual pieces of paper.
• Remove the thin strip of paper you saw on the left side; it should not be there.

Inspect the Back of the Printer:

• Ensure there isn't any paper stuck in the rear access area.
• Remove any stuck paper.

Reinstall Paper Trays and Close Doors:

• Once you are sure no paper is stuck, reinstall the paper trays.
• Close all access doors securely.

Plug In and Turn On the Printer:

• Plug the power cord back into the printer and turn it on.

Perform a Test Print:

• Load a few sheets of paper into the paper tray.
• Perform a test print to check if the issue is resolved.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[HealthY328 · Accepted solution]

Hi Zoey,

Thank you so much for all the info. My printer is now working great.  The strip of paper on the left side was the paper guide which went back where it was supposed to go.  

Thanks again....Janet