My printer will not shut down. Also it will not print. I checked for jammed paper. There is none.

[Flo1952]

I have a HP Officejet 6958 printer which will not turn off.  Also it will not print anything.  I have checked for jammed paper, refilled the paper tray, turned off the printer and turned it back on.  Now it will not shut down.

[Max3Aj]

Hi @Flo1952, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
Since your HP OfficeJet 6958 printer is unresponsive and won't turn off, here are some steps to troubleshoot and resolve the issue:

Perform a Hard Reset

Unplug the Power Cord

• Disconnect the power cord while the printer is still on.
• Unplug it from both the printer and the wall outlet.
• Wait at least 60 seconds to allow the printer to discharge completely.

Reconnect the Power Cord

• Plug the power cord directly into a wall outlet (avoid power strips or surge protectors).
• Reconnect the power cord to the printer.
• Turn the printer back on and check if it responds.

Check for Error Messages

• If your printer screen shows an error message, let me know what it says.
• If the display is blank or frozen, proceed to the next step.

Try a Firmware Update (If Possible)

• If the printer turns on and is responsive, update the firmware via HP Smart or the HP Support website.

Reset the Printer to Factory Defaults

1. From the printer control panel, go to:
   • Setup (⚙️) > Printer Maintenance > Restore Defaults
   • Select Restore Factory Defaults and confirm.
2. The printer will restart. Try printing again.

Check Printer Connection

• If the printer is wireless, ensure it’s connected to the correct Wi-Fi network.
• If using USB, try a different USB port or cable.

If the Printer Still Won’t Turn Off:

• Hold the power button for 15-20 seconds.
• If that doesn’t work, unplug it again and leave it disconnected for 10-15 minutes before retrying.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support