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HP Recommended
HP OfficeJet 3830 All-in-One Printer
macOS 10.14 Mojave

When I try to print an envelope on my HP OfficeJet 3830, the printer does not grab the envelope. The printer recognizes the print job, tries to grab the envelope, and then produces a message instructing me to add paper. The paper guide is set to the correct place, and the envelope is placed in the configuration instructed on your website. I have changed the paper size and paper type settings on the printer before trying to print. For paper type, I do not have the option to select an envelope so I selected "Specialty Paper,5x7". Please advise.

2 REPLIES 2
HP Recommended

Hi @MR935

 

Welcome to the HP Support Community. 

 

I understand that you are experiencing difficulties in printing envelopes. I'd like to help!

 

What is the size of the envelope? Maybe the size issues.

Refer to the Supported Envelopes section in the Printer Specifications for HP OfficeJet 3830, DeskJet 3830, 5730 All-in-One Printers document.

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
HP Recommended

Hi @MR935,

 

Have you tried those steps yet? Do you still need assistance? Let me know if I can help. Have a great day 🙂

Elohi_NR
I am an HP Employee
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.