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‎06-15-2022 08:40 AM - last edited on ‎06-15-2022 11:08 AM by Retired

HP Recommended

I have a different printer and have the same thing happening. It's ridiculous that so many people are having false paper jam issues and there is zero support. I paid $900 for a good printer and I can't get any assistance, all I get is the repeated "clean the rollers". That hasn't worked. I shouldn't be forced to become a printer repair specialist for an issue that seems to plague many printer owners.

2 REPLIES 2

‎06-15-2022 01:34 PM

HP Recommended

https://support.hp.com/us-en/service-center 




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‎06-16-2022 09:38 AM

HP Recommended

@lizzz6

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day! 


I am an HP Employee

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