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‎09-07-2024 08:45 AM

HP Recommended
Product: HP OfficeJet Pro 9015e All-in-One Printer
Operating System: Microsoft Windows 11

My HP Officejet Pro 9015e is constantly reporting paper jams. 

I have removed all the paper associated with previous jams.

I have carefully checked that the paper path is clear.

However, when I try to print another sheet of paper, the printer jams again on the first sheet.

I found out that there is one roller missing from my paper path cover.  The roller is a white plastic part about 5 mm in diameter.  It looks like the paper path cover is supposed to have 4 rollers, but mine only has 3.

It is possible to order a replacement paper jam cover for the HP 9015e?  This may fix the problem.

What is the part number for the replacement paper jam cover?  How do I order one?

Any suggestions that you might make will be appreciated.

Category:
4 people had the same question
1 REPLY 1

‎09-07-2024 10:44 AM

HP Recommended

Check in the KB article section for a document I created that explains how to source and purchase replacement parts.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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