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‎05-27-2024 12:00 PM

HP Recommended
Product: HP Color LaserJet Pro MFP 4301fdw Printer
Operating System: Microsoft Windows 11

My HP Color LaserJet Pro MFP 4301dfw is less than 6 months old. I got a paper jam last week and had to clear it from underneath the printer, even though it said to open the back door. Now, it is jamming every time and sometimes makes a clicking noise after clearing the jam.

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1 person had the same question
1 REPLY 1

‎05-27-2024 01:03 PM

HP Recommended

You may have dislodged a paper guide in removing the jam or caused other damage. Examine the paper path closely for anything that appears out of place (crooked, bent, missing bits of plastic.)

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