New printer will not print envelopes.

[lkngfrnswr]

I just purchased a HP ENVE Inspire 7900e Series.  I have used it, printing about 10 pages since I purchased it.  There is no problem printing  8 1/2 x 11 documents.  I am trying to print 1 envelope, 9 1/2 x 4.  I continue to get the message "Load Photo Paper, 4 x 6 in. paper in the tray".  I have loaded the envelope exactly as instructed.  

[Dragon-Fur · Accepted solution]

@lkngfrnswr 

Welcome to the HP User Community.

There might be a couple of things happening.

Operating System / version -- Unknown

Software / application used to create and print the envelope -- Unknown

Some basics might help you decide  how to proceed.

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

Word > Mailings > Envelopes

If you are using Windows,

If you are using Word > Mailings > Envelopes

(then)

The envelope size you describe is close to - but not exactly the same size as a - #10 envelope 9.5 X 4.13 inches

That tiny discrepancy in the height might make the difference - Word > Mailings > Envelopes software has rules about envelope sizes.  If the size is not supported, even as a "custom size", the software might refuse the job.

Rabbits_and_Chickens_Test_Envelope_10_13

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

Load the Paper / Envelopes

The photo tray is not used to print envelopes.

Reference User Guide Pages 17-18

The message you are seeing might indicate that the settings you are using are incorrect.

That is, you might not have selected the correct Source (Tray) in your software.

The paper size and paper type must also be selected in the software you are using to create the job.

If you are attempting to print envelopes using HP Smart Mobile, know that the paper size and type must be selected before the content is opened (for example an envelope template in PDF format).

and / or...

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

Paper Size / Paper Type - Tray and Paper Management

The printer might not be aware of the paper size / paper type that is loaded in the main tray.

Check / Adjust / Retain the Paper Size and Type at the Printer Display Panel

NOTE  This Section is not applicable to printers lacking a printer display panel.

Look for a message on the printer display panel.

Click Modify / Change / No-Yes (wording varies),

Select / Adjust the paper size and type, Click OK

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

Paper Sizes

No Size in List?

If the size of the Paper Size is not in the Drop-down list,

If the printer supports the option,

Select Custom

Notes: 

• Not all printers support size “Custom”

• "Copy" dislikes mismatched content / paper size and type.  For example, select for Tray:  Standard sized "Letter" / "A4" plain paper

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

Embedded Web Server (EWS)

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

NOTES

• EWS is available on many network connected printers.
• Laser Printers - Options and Settings - availability and location - are likely (and frequently) different.

If EWS is supported on your printer,

Use the Embedded Web Server (EWS) to view / configure your printer.

No Size?  If the size of the Paper Size is not included in the Drop-down list, Select Custom

Copy dislikes mismatched content / paper size and type.  If / As available,  Check / Update Copy settings  in EWS > Copy > Settings > Copy Defaults

 -----------------------  -----------------------  -----------------------  ----------------------- 

EWS – Browser

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

Model Dependent: 

• No Size > Select “Custom”  Note:  Not all printers support size “Custom”
• Advanced section > General Tray, Default Paper, Default Tray, Tray Lock

Click Apply to save changes

 -----------------------  -----------------------  -----------------------  ----------------------- 

EWS - HP Smart for Mobile - iOS / iPadOS / Android

Reminder: Tray and Paper settings must adjusted before opening the object to be printed.

Open HP Smart (for mobile)

Open Click on “Green Circle Check” on Printer Status icon

Scroll down to Preferences

Click, Tray and Paper

Model Dependent: 

• No Size > Select “Custom”    Note:  Not all printers support size “Custom”
• Advanced section > General Tray, Default Paper, Default Tray, Tray Lock

Click Apply to save changes

 -----------------------  -----------------------  -----------------------  ----------------------- 

EWS - HP Smart – Windows

Start HP Smart Application

Printer Settings

In section Settings > Advanced

Tab Settings > Preferences

Tray and Paper Management

Model Dependent: 

• No Size > Select “Custom”    Note:  Not all printers support size “Custom”

• Advanced section > General Tray, Default Paper, Default Tray, Tray Lock

Click Apply to save changes

Retain_Printing_Preferences_13

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

Open

HP ENVY Inspire 7955e All-in-One Printer 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[lkngfrnswr]

Thank-you to all who replied and tried to help.  I am frustrated.  When I used my old HP printer--for 10+ years--it just automatically printed whatever size paper was in the printer.  Also, I could feed one envelope at a time--making it really easy to do large mailings without having to open and close the paper tray.  I did follow the information you provided and did get the printer to work.  I know the designers think they have made a better product, but I fail to see that.  This is a more expensive, less user friendly product.

Again, thank-you for all your help!