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10-12-2021 12:00 PM
Been looking every where for a new paper tray face plate All i want is a new paper tray faceplate but if i cant get that then I'll have to get the all tray because with out it my printer keeps saying it is out of paper with out it even though I have put a load of paper in it pkease help me to find one
10-20-2021 06:29 AM
Welcome to the HP support community.
I understand that you are getting out of paper, I am glad to assist you.
If you have tried all the steps mentioned in this HP document:- Click here
And if the issue still persists, this might be a hardware issue.
I request you to talk to HP support.
They might have multiple options to help you with this.
- Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
- Select the country.
- Enter the serial of your device.
- Select the country from the drop-down.
- Click on "Show Options".
- Fill the web-form. A case number and phone number will now populate for you.
If you want to order a paper tray, you can order it from HP Part Store
Let me know how it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee
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