No rear hatch to clear paper jam

[BHNoonan]

Paper jam error. Opening the front hatch, I can see the paper but it is stuck and I don't want to rip it. Website says to open the rear hatch but there is no obvious way to do that. 

[Nal_NR]

Hi @BHNoonan,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand how worrying it can be to have a paper jam, especially when you're concerned about damaging your printer or the paper inside.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Clear jammed paper from inside the printer

• Remove any loose or jammed paper that is accessible from inside the printer.
• Open the front door, and then lift the ink cartridge access door.

• Wait until the carriage stops moving before you continue.
• With the printer turned on, disconnect the power cord.
• Warning:
• To avoid risk of injuries or electric shock, you must disconnect the power cord before reaching inside the printer.
• Move the carriage to the far left and far right, and then remove any jammed or torn pieces of paper.

• Remove the paper path cover.

• Gently remove any jammed paper and bits of torn paper from the paper path area. To avoid tearing any whole sheets of paper, pull the paper with both hands.

• Align the sides of the paper path cover to the guides inside the printer, and then slide it in to the printer.

• Close the ink cartridge access door and front door.
• Reconnect the power cord, and then turn on the printer.

Click here for the remaining steps. 

Update the firmware. Click here.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[BHNoonan]

I wish this website allowed me to upload photos. Your generic advice was well meant, I'm sure, but completely useless and irrelevant to my situation. I have an OJ Pro multi-function, so your instructions for a simple printer did not apply. And advising someone with a paper jam to "remove any loose or jammed paper" is just the opposite of helpful. Thanks for trying anyway. 

[Nal_NR]

Hi @BHNoonan ,

We apologize for the inconvenience. The issue seems to persist even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction via remote assistance to fix the issue over the phone.

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!