Not able to use printer because of a printer jam. Paper path cover does not lift out

[midship80]

I have a HP OfficeJet Pro 9020.  Printer will not operate because it states I need to clear a paper jam.  I have looked and I do not see any jammed paper.   However, the blue-handle paper path cover does not lift out. It is stuck.  I am afraid if i use full force and try to lift it out I will break the cover or damage portions of the internal system.  NY recommendations?  

[Kuroi_Kenshi]

Hi @midship80,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Turn Off the Printer:

• Power off the printer and disconnect the power cord.

Check Rear Door and Automatic Document Feeder (ADF):

• Open the rear access door or ADF to inspect for any bits of paper that might be stuck.
• Remove any paper you find carefully.

Inspect Paper Path:

• Use a flashlight to thoroughly inspect the paper path for any small pieces of paper that might be causing the issue.
• Be sure to look for small pieces of torn paper in all accessible areas.

Gently Attempt to Lift the Blue-Handle Cover:

• Try to gently wiggle the blue-handle paper path cover. If it feels stuck, do not apply excessive force.

Use Tweezers or a Small Tool:

• If available, use tweezers or a small, non-metallic tool to help remove any visible scraps of paper that could be causing the obstruction.

Check the Paper Path Sensors:

• Check around the paper path sensors for any debris that might be causing the false jam error.

Use Paper Path Cleaning Kit:

• If you have a paper path cleaning kit, you can use it to ensure there are no obstructions or residue in the paper path.

Restart the Printer:

• After ensuring there are no obstructions, reconnect the power cord and turn on the printer.
• Try to print a test page to see if the issue is resolved.

I hope this helps.

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Best regards,