Not printing Compliment slips

[KD56]

Trying to print compliment slips from officepro 9020, doesn't seem to be possible from tray 1, tray 2 will print them but only one at a time then it jams up.

Any help would be appreciated, getting very frustrated, didn't have this problem on previous HP printer.

[Dragon-Fur]

@KD56 

Welcome to the HP Community.

What is the definition of a "Compliment slip"?

Important factors

• Paper size?
• Paper Weight?
• The actual surface on the slip of paper - gloss?  Matte?

True, Tray 2 is for all custom paper , non-plain paper printing.

What else?

Access to all the printer services / features requires that you have installed the Full Feature Software / full driver printer software.  Install the full driver in addition to the HP Smart application.

The printer itself must be aware of the paper size / paper weight loaded in the printer.  Change / check the paper in the printer > modify / change the setting on the Display panel > update / adjust the settings in EWS.

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

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Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9020 All-in-One Printer 

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