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HP Recommended
Officejet pro 9020
Microsoft Windows 10 (64-bit)

Trying to print compliment slips from officepro 9020, doesn't seem to be possible from tray 1, tray 2 will print them but only one at a time then it jams up.

 

Any help would be appreciated, getting very frustrated, didn't have this problem on previous HP printer.

1 REPLY 1
HP Recommended

@KD56 

 

Welcome to the HP Community.

 

What is the definition of a "Compliment slip"?

 

Important factors

  • Paper size?
  • Paper Weight?
  • The actual surface on the slip of paper - gloss?  Matte?

 

True, Tray 2 is for all custom paper , non-plain paper printing.

 

What else?

 

Access to all the printer services / features requires that you have installed the Full Feature Software / full driver printer software.  Install the full driver in addition to the HP Smart application.

 

The printer itself must be aware of the paper size / paper weight loaded in the printer.  Change / check the paper in the printer > modify / change the setting on the Display panel > update / adjust the settings in EWS.

 

 

 

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HP OfficeJet Pro 9020 All-in-One Printer 

 

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