Not printing photos

[Nicholls1]

Printer will not print photos on A5 or 6x4in photo paper, yet will print a photo  on ordinary A4 paper. 

[Dragon-Fur]

@Nicholls1 

Welcome to the HP Community --

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@Nicholls1 wrote:

Printer will not print photos on A5 or 6x4in photo paper, yet will print a photo  on ordinary A4 paper. 

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That is unfortunate --

4x6 inches is a standard -- and supported -- photo paper size

A5 is supported as a Custom Paper Size

Can you tell us more about what you are doing?

For example,

• Operating System / version?
• Software or application used?
• Is the photo paper that is not working within the weight limitation for photo paper?
• Have you ever printed photos on small paper?
• Have you checked that the printer is set to detect your paper in the Embedded Web Server (EWS)?

Lots of information...

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Printer - Specifications

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True -- This printer requires a larger margin along the bottom edge and does not support Borderless.

Borderless Printing

No

Print Margin Bottom (A4)	12.7 mm
Print Margin Left (A4)	3 mm
Print Margin Right (A4)	3 mm
Print Margin Top (A4)	3 mm

Product Specifications for the HP DeskJet 2722e All-in-One Printer (297X0A)

Section Paper handling

Input capacity	Up to 60 sheets
Standard input capacity (cards)	Up to 20 cards
Standard input capacity (envelopes)	Up to 5
Output capacity	Up to 25 sheets
Media sizes supported (metric)	A4; B5; A6; DL envelope
Media sizes supported (U.S. standard)	Letter; legal; 4 x 6 in; 5 x 7 in; 8 x 10 in; No. 10 envelopes
Media sizes, custom (metric)	89 x 127 to 215 x 279 mm
Media sizes, custom (U.S. standard)	3 x 5 to 8.5 x 14 in
Media types	Plain paper, photo paper, brochure paper, envelopes and other specialty inkjet papers
Media weight supported (metric)	75 g/m²
Media weight supported (U.S. standard)	20 lb
Borderless printing	No

and

Media Size (facet)	A4; Letter; B5; Legal
Media Sizes Custom (imperial)	3 x 5 to 8.5 x 14 in
Media Sizes Custom (metric)	89 x 127 to 215 x 279 mm
Media Types	Plain paper, Photo paper, Brochure paper
Media Weight Recommended (imperial)	20 lb
Media Weight Recommended (metric)	75 g/m²
Media Weights Supported, By Paper Path (Imperial)	Letter: 16 to 32 lb; HP envelopes: 20 to 24 lb; HP cards: up to 110 lb; HP 4 x 6 inch photo paper: up to 145 lb
Media Weights Supported, By Paper Path (metric)	A4: 60 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP cards: up to 200 g/m²; HP 10 x 15 cm photo paper: up to 300 g/m²

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Printer - Custom Paper Size Form

Custom Form

HP Document: HP Printers - Creating Custom Paper Sizes

Details

Custom Paper Size Form

Where Located

Windows 10

Control Panel > icon view > Devices and Printers

Top Ribbon > Print Server Properties > Tab Forms

Windows 11

Settings > Bluetooth & devices > Printers & scanners

Under Related Settings > Print server Properties > Tab Forms

OR

Windows 10

Control Panel > icon view > Right-Click on Printer > Printing Preferences

Tab Paper / Quality > Custom setting box

Windows 11

Settings > Bluetooth & devices > Printers & scanners

Select Printer > Printing Preferences

Tab Paper / Quality > Custom setting box

Note

After setting / creating your Custom Form in Printing Preferences,

Save the setup and Exit Printing Preferences.

(Re)Open Printing Preferences and check the paper list for your new custom paper size form.

Custom_Paper_Size_Form_Examples_7

Next,

 

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Printer - Tray and Paper

If Tray and Paper are able to detect the paper size and type, the job has a good chance of succeeding with the right settings.

EWS – Tray and Paper Management

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model Dependent:  Advanced section

Click Apply to save changes

Tray and Paper – Paper Size / Paper Type / Paper Weight

Reminder

HP Smart Mobile might require that paper size / type is rechecked / adjusted before the content is opened for print.

Paper Size, Type, and Weight loaded in the printer tray must be supported for use in that tray.

EWS provides access and control to check / adjust Tray and Paper Settings.

Notes

Depending on the printer model, the Printer Control Panel might provide access to Paper Size / Type settings immediately after the paper is (re)loaded into the appropriate printer intake tray.

Example - EWS - Tray and Paper

Retain_Printing_Preferences_20

 

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Printer  - Job Submission

Operating System dependent

Example - HP Smart - Mobile - iOS / iPadOS - Photo Print

Optional Transform > Resize & Move

Print Options

HP_Smart_Mobile_Image_Print_Resize-Move_9

Example - HP Smart - Windows - Simple Photo Print - 4x6

HP_Smart_Win_Print_Photo_4x6_All_3

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References / Resources

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HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Warranty Check, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP DeskJet 2722e All-in-One Printer  

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