OUT OF PAPER

[DAVEARROW64]

I DITCHED MY LAST  PRINTER AS IT STATED OUT OF PAPER WHEN IT WAS NOT. BOUGHT A NEW HP PRINTER AND IT SAYS EXACTLY THE SAME.

[Dragon-Fur]

@DAVEARROW64 

Welcome to the HP Community --

In general, Out of Paper is an error condition and perhaps not a Death Knell for the printer.

Remember, brand new printer is in Warranty.

If nothing helps, contact HP Support (links included later in this message).

Brand new printer -

Open the printer peer and peer inside to make sure all shipping cardboard, tape, and paper is removed.

Setup Guide

Items to recheck / adjust

References

HP DeskJet 2800, 4200, 4900 Printers - Blinking lights and error codes

and

HP Printers - An 'Out of Paper' error displays, printer does not pick paper

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Printer - Specifications

Make sure paper is loaded correctly and is of a supported size, type, and weight.

Paper should be in good condition - old, curled, brittle, or damp paper can result in errors and problems.

Do not overload the top loader intake tray.

Product Specifications for the HP DeskJet 2820e All-in-One Printer (588L1A)

Paper handling

Input capacity	Up to 60 sheets
Standard input capacity (cards)	Up to 20 cards
Standard input capacity (envelopes)	Up to 5
Output capacity	Up to 25 sheets
Media sizes supported (metric)	A4; B5; A6; DL envelope
Media sizes supported (U.S. standard)	Letter; legal; 4 x 6 in; 5 x 7 in; 8 x 10 in; No. 10 envelopes
Media sizes, custom (metric)	76 x 127 to 215 x 355 mm
Media sizes, custom (U.S. standard)	3 x 5 to 8.5 x 14 in
Media types	Plain paper, photo paper, brochure paper, envelopes and other specialty inkjet papers
Media weight supported (metric)	A4: 60 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP cards: up to 200 g/m²; HP 10 x 15 cm photo paper: up to 300 g/m²
Media weight supported (U.S. standard)	20 lb
Borderless printing	No

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Printer - Things that are paper

Video - Prepare the paper size for Metric or Imperial - iOS

How to find the correct paper sizes in HP Smart when printing from iPhone or iPad | HP Support  

User Guide – HP DeskJet 2800e HP DeskJet 4200e

Load Paper > Starting on Page 13

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EWS - Tray and Paper

After the paper is loaded, it is important that the printer is aware of the paper selection.

User Guide – HP DeskJet 2800e HP DeskJet 4200e

Change Paper Settings > Page 25

EWS > HP Document / How-to (Original Format)

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

Open your Browser > Type / enter the Printer IP address into URL / Address bar

EWS – Tray and Paper Management

Original EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model and EWS version Dependent:  Advanced section

Click Apply to save changes

Retain_Printing_Preferences_20

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HP Support – Hardware / Technical Support for Devices in Warranty

Registered Devices in Warranty:

Contact HP Support

Start here:

 HP Support virtual repair center

Printers

 Contact HP Support – Printer Support

HP Support  HP World-Wide Support

Select your region and follow the prompts

HP Support - Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

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Reminders - READ

Online Case Submission to HP Support is available to those whose devices registered and are still in Warranty.

Some regions display phone / chat contact information only after the case is submitted online

Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.

HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.

If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.

Important

Never post private information in the HP Community!

Thieves are waiting - do not just hand out your privacy to their keeping.

HP Support does not free-post phone numbers for HP Support on the Internet.

Do not be a victim.

Stay vigilant.

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP DeskJet 2820e All-in-One Printer  

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"