Office Jet Pro 9010 top load making squealing noise

[WES-MP]

I have a 2020 HP OfficeJet Pro 9010  using the top feed it will make a squeeling noise when in use

[Sneha_01]

Hi @WES-MP,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When your HP OfficeJet Pro 9010 printer is making a squealing noise while using the top feed, it can be quite concerning. Here are some steps you can take to diagnose and potentially resolve the issue:

1. Check for Obstructions

1. Inspect the Top Feed Mechanism:
   • Turn off the printer and open the top feed cover.
   • Look for any obstructions such as paper scraps, dust, or foreign objects that may be causing the squealing noise.
   • Carefully remove any visible obstructions using compressed air or a soft cloth.

2. Clean the Document Feeder

1. Clean Document Feed Rollers:
   • Dust and debris on the document feed rollers can sometimes cause noises. Clean the rollers by gently wiping them with a lint-free cloth lightly moistened with water.
   • Avoid using alcohol or other solvents as they can damage the rollers.

3. Check Paper Quality and Condition

1. Use High-Quality Paper:
   • Low-quality or damaged paper can cause feeding issues and noise. Ensure that you are using good-quality, undamaged paper.
   • Fan the paper stack before loading it to prevent sheets from sticking together.

4. Adjust Paper Settings

1. Paper Type and Size:
   • Verify that the paper settings in the printer's control panel or software match the type and size of the paper loaded in the top feed tray.
   • Incorrect settings can lead to paper jams or noise during printing.

5. Reset the Printer

1. Power Cycle the Printer:
   • Turn off the printer by pressing the power button.
   • Disconnect the power cord from the printer and from the power outlet.
   • Wait for about 1-2 minutes.
   • Reconnect the power cord and turn on the printer.

6. Update Printer Firmware

1. Check for Firmware Updates:
   • Visit the HP Support website and enter your printer model (OfficeJet Pro 9010) to check for any firmware updates.
   • Firmware updates often include improvements and bug fixes that can resolve noise issues.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support