Office Jet Pro 9020

[RBucke]

My Office Jet Pro 9020 only prints from the upper (2nd) tray. Checked all the settings. My second tray is heavier weight paper so...definitely a difference.  Comments? Thanks

[Dragon-Fur]

@RBucke 

Welcome to the HP Community Forum.

If you have not done so,

• Check / Adjust the Tray and Paper Settings in the Printer
• Assuming the Full Feature Software is installed > Check that Printer Properties is set to Device = the HP driver and not (for example) the Windows / Class driver

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Printer - Tray and Paper

Reminder

HP Smart Mobile requires that you adjust the paper size / type before opening the content to be printed.

(Re)load the paper you want to use and close the tray.

Reference: 

Printer Product Home > Category Manuals > Find and open the User Guide

OR

User Guide

> Section Load Paper / Load Media (wording varies)

Next,

Use the Printer Control Panel - look for a message to modify / edit the paper size & type

OR

Use the Embedded Web Server (EWS)

Check both Tray and Paper and the Advanced sub-section.

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

EWS – Browser – Tray and Paper Management

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

Select / Adjust settings for Paper Size / Type

Model Dependent:  Advanced section

Click Apply to save changes

Examples - Tray and Paper

EWS_9025_Preferences_Tray_and_Paper_Management_All_10

and

Example > EWS > Tray and Paper > Advanced section

9020_EWS_Preferences_Tray-Paper_Management_Advanced_2

Next,

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Printer Software - Driver selection - Printer Properties - Windows

Colors and other setting might be missed or impacted if the printer software is installed but Printer Properties are set to use a Windows / IPP class driver instead of the HP driver named for the particular printer and software.

Check / Adjust and select the HP driver.

Windows 11

Settings > Bluetooth & devices > Printers & scanners > Select Printer >

Printer Properties > tab Advanced > Driver = "HP" ...

OR

Control Panel > icon view > Devices and Printers

Right-Click Printer > Printer Properties > tab Advanced > Driver = "HP" ...

Example - Printer Properties

9025_Printer_Properties_Advanced_Driver_List_11

References / Resources

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Printer Specifications -

Does your paper meet the specifications for size, type, AND weight for the Source (Tray) selected in your job configuration setup?

Note that if the tray is not automatically selecting in your job configuration, select the source / Tray

Side Bar:  HP defines "card" paper as Index card - maximum of 110lb / 200 gsm.

Printer Product Home > Category Product Information > Topic Specifications

OR

 Product Specifications for the HP OfficeJet Pro 9025 All-in-One Printer (1MR66A)

Section Paper Handling

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Application / Software / Job Setup

Instead of depending on "Printer Auto Select", choose the Source / Tray during job setup.

Example - HP Smart - Windows - Simple PDF Print

HP_Smart_Win_PDF_Print_7

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

Printing Preferences:  HP print settings guide (Windows, Mac)

Technology Tips Video Gallery from our HP Expert greenturtle

Technology Tips – YouTube Video Help for Printers

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet Pro 9025 All-in-One Printer series 

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