Office Jet Pro 9120e says it's out of paper when it isn't and won't print

[SEWING11]

My officejet Pro 9120e keeps saying it is out of paper, when it isn't and won't print.  I've done all the steps, cleaned the paper feeders, reset multiple times but it still thinks there is no paper in the tray.  What is wrong and how do I fix it?

[Dragon-Fur]

@SEWING11 

Welcome to the HP English Community --

In general, if it is going to help, one Reset (unplug - wait - plug in and boot) - and possibly two tries, will do what can be done on the "reset" side. 

What's wrong?

No idea -

One idea that is not tied to the print job configuration (job setup):

If you have not done so,

Check that the paper you want to use is actually supported by the printer.

Reference > Scroll down to Specifications - Paper Handling

Next,

Remove and reload the paper you are using.

Next,

Check Tray and Paper settings

In EWS (Embedded Web Server) > Check Paper > Trays

Next,

In EWS, Check the Print > Default Print Options

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Paper > Trays > click on Tray to configure

AND (in addition and as available)

Section Print > Default Print Options > Select default tray

Example - EWS - Tray and Paper -  Number 1 >> "Trays"

EWS_9135_Tray_and_Paper_3

Example - EWS - Tray and Paper -  Number 2 >> "Default Print Options"

EWS_9135_Print_Default_Print_Options_4

What if?

The issue is likely a conflict in the printer EWS (which you will have checked) and the job setup in your app or software.

If all else continues to fail, it's possible it will work better to Restore the printer to Factory Defaults.

Restore to Factory Defaults is extreme

The option wipes out everything previously set on the printer.

That means you must start fresh and redo all the setups including all network, print, and Fax settings.

I am not advocating you restore your printer to Factory Defaults --

This is simply a reminder that the option exits should you get to the point where doing so seems like a logical "next step".

Example - EWS - Restore Factory Defaults

EWS_9135_Restore_All_Factory_Defaults_2

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Message Content References

Specifications - Paper Handling

Media sizes supported

Letter; Legal; Government Legal; Executive; Statement; 3 x 5 in; 4 x 6 in; 5 x 7 in; 13 x 18 cm; 8 x 10 in; 10 x 15 cm; L; Photo 2L; Envelope( #10, Monarch, 5.5 bar); Card (3 x 5 in, 4 x 6 in, 5 x 8 in)

Media types

Plain Paper, HP Photo Papers, HP Matte Brochure or Professional Paper, HP Matte Presentation Paper, HP Glossy Brochure or Professional Paper, Other Photo Inkjet Papers, Other Matte Inkjet Papers, Other Glossy Inkjet Papers, Thick Plain Paper, Light/Recycled Plain Paper, HP Tri-fold Brochure Paper, Glossy

Media weight, supported

16 to 28 lb (plain paper); 60 to 75 lb (photo); 20 to 24 lb (envelope); 90 to 110 lb (card)

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

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 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 9120e All-in-One series  

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